Cancellation And Backcharge Conditions
The process of objection in collections of online payments with 3D or virtual pos is 10 working days. The customer will be informed by the company within 7 working days after the cardholder requests a refund.
Return conditions will be made under the conditions specified in the order of the institution and approved by the buyer.
Personal Information Security
All personal information received at the time of payment is protected by the highest available electronic and physical security systems. The data is kept within a system that permits authorized personal only, in necessary conditions with user consent.
It is guaranteed by our institution that personal information is not disclosed, published or shared with third parties without user consent.
Yuva Association, reserves the right to use the general user information -excluding personal information- with user approval; for information, publicity, announcements and campaign offers.
Payment Information Security
The online security department established within the structure of Yuva Association; In order to prevent unlawful use such as credit card fraud by checking the identity and address information of our customers who are going to pay for the first time, and contacting the customers by telephone if necessary. Yuva Association owns 256bit security certificate.
The credit card information given in the collections made by Yuva Association are transferred to the system of the contracted banks using 256bit SSL encryption protocol and the inquiry process is made by the bank. The result of the inquiry is immediately transmitted to the customer and the payment process is completed. The card information entered is transmitted directly to the bank; all transactions take place between the customer and the bank. This information in no way can not be viewed and saved by the site, the information is not available to third parties.
The lock image in the lower right corner of the payment page shows that the page is encrypted by SSL.
Conditions such as stealing credit card information are mostly realized in physical environments. Therefore it is not recommended to use cards for the restaurant etc. payments or to give the card numbers to others.
In case of theft, loss or unauthorized use of the credit card, the bank to which the card belongs must be contacted without delay and the situation must be reported.
In case of credit card fraud determined by Yuva Association, the related bank and cardholder are informed about the situation. Accuracy of addresses and telephone information of the e-commerce site should be checked and if needed, correctness of the site should be validated via calling customer services phone number.
Istanbul courts and executive offices are authorized to eliminate all disputes that may arise from this contract.